Refund policy
Return and Refund Policy
Scissortail Rose Collection LLC
Last updated: August 4, 2026
We want you to be delighted with your purchase. This policy applies to online orders placed through scissortailrose.com. Our online checkout currently accepts orders for delivery within the United States only.
Return window
Online orders: We accept eligible returns requested within 30 days of the delivery date. The Mended Collection is final sale.
Pop-up shop or market-event purchases: Returns must be initiated within 7 days of purchase and accompanied by proof of purchase.
Showplace Market purchases: Purchases completed directly through Showplace Market are final sale under Showplace Market's retail policy. Online orders selected for local pickup remain online orders and follow the 30-day online return policy.
Return eligibility
Returned merchandise must be in its original, unused condition, with tags and original packaging when applicable, and accompanied by proof of purchase.
Final-sale or clearance items, items from the Mended Collection, custom or personalized pieces, worn, damaged or altered items, used floral or home-décor items, gift cards, and items returned outside the applicable window are not eligible for return.
Because realistic floral arrangements and home-décor pieces are delicate, they must be returned in their original packaging and be free of dust, odors, damage, or signs of display use.
How to start a return
- Email support@scissortailrose.com within the return window. Include your order number and reason for return.
- We normally respond within 1–2 business days, Monday-Friday, with approval and return instructions.
- After approval, securely package the item and mail it to the return address provided. Include a copy of your order confirmation or receipt.
Do not send a return before receiving approval and instructions. Unapproved returns may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as an incorrect, damaged, or defective item. We recommend a trackable shipping method. Original shipping charges are non-refundable except when the return results from our error.
Refunds
After we receive the return, we normally complete inspection and notify you of approval within 3–5 business days. Approved refunds are issued to the original payment method. Depending on the provider, allow up to 10 business days after processing for the credit to appear. Original shipping fees are excluded unless the return resulted from our error.
Exchanges
We offer exchanges on eligible merchandise for a different size, color, or style, subject to availability. Contact support@scissortailrose.com with your order number and requested replacement. Any price difference is the customer's responsibility.
Damaged, defective, or incorrect items
Email support@scissortailrose.com within 48 hours of delivery. Include your order number and clear photos of the item and packaging. When the problem is our error, we will cover return shipping and provide a replacement or refund at no additional cost.
Contact
Email: support@scissortailrose.com
Phone: (405) 482-4812
Mailing address: PO Box 64, Tuttle, OK 73089
We typically respond within 1–2 business days, Monday–Friday.