Shipping policy

Shipping Policy

Scissortail Rose Collection LLC
Last updated: August 4, 2026

This policy applies to orders placed through scissortailrose.com. Our online checkout currently accepts shipping addresses within the United States only. We do not currently offer international shipping.

Order processing

Most in-stock orders are processed within 1–3 business days after payment is confirmed, excluding weekends and holidays. Processing can take longer during holidays, promotions, or unusually high order volume. If a significant delay affects your order, we will contact you using the information provided at checkout.

When your order ships, we will send a confirmation email with tracking information.

Shipping destinations

We ship to all 50 U.S. states, including Alaska and Hawaii. If checkout does not accept an address, we cannot ship to that destination at this time.

Shipping rates and carriers

Shipping rates are calculated at checkout based on package requirements, destination, and available carrier services. We primarily ship with USPS and UPS, with Ground Advantage, Priority Mail, and UPS Ground offered when available.

Delivery estimates

Standard delivery normally takes 5–8 business days after shipment. With our usual 1–3 business-day processing time, the total estimated time from order placement is 6–11 business days.

Priority or expedited estimates are displayed at checkout when available. Delivery dates are estimates provided by the carrier and are not guaranteed. Weather, holidays, address issues, and carrier disruptions may cause delays outside our control.

Local pickup

Eligible online orders may be picked up at:

Scissortail Rose at Showplace Market
640 SW 19th Street, Booth B-26
Moore, OK 73160

Eligible orders are usually ready within four hours during normal retail hours. Wait for the “Ready for pickup” notification before visiting. Pickup availability depends on the product and inventory location; if pickup does not appear during checkout, the item is not eligible.

Retail hours:
Monday–Saturday: 10:00 AM–7:00 PM
Sunday: 12:00 PM–5:00 PM

Online orders selected for pickup remain online orders and follow our online Return and Refund Policy. Purchases completed directly through Showplace Market follow Showplace Market's retail policy.

Shipping addresses

Please provide a complete and accurate shipping address. If you notice an error after placing an order, contact us immediately at support@scissortailrose.com. We will try to correct it before fulfillment but cannot guarantee changes after processing begins.

Tracking, lost packages, and delivery issues

Tracking may take up to 24 hours to update after a shipping confirmation is sent. If tracking shows delivery but you cannot locate the package, check around the property and with neighbors, contact the carrier, and email us so we can assist.

Scissortail Rose Collection is not responsible for packages lost or stolen after confirmed delivery, but we will help with carrier information and available claim steps.

Damaged shipments

If an order arrives damaged, email support@scissortailrose.com within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We will work with you on an appropriate replacement or refund.

Contact

Email: support@scissortailrose.com
Phone: (405) 482-4812
Mailing address: PO Box 64, Tuttle, OK 73089

We typically respond within 1–2 business days, Monday–Friday.